FAQ

Q:How long does the shipping process take?

A:Shipping times vary depending on the product and your location. 

Delivery time = processing time + shipping time
Processing time:Typically, we will ship within 2 calendar days 
EXPRESS SHIPPING TIMES
United Kingdom:3-5 Working days
United States: 5 - 8 Working days
Canada: 2 - 11 Working days
Europe: 6 - 12 Working days
Australia:7 - 14 Working days
Brazil:15-25 Working days
Middle East:7-25 Working days

Q:What payment methods are accepted?

A:In our online store, you can use credit cards, debit cards, and PayPal, among other payment methods, to purchase out Interesting products. These will be displayed at checkout.

Q: Can I return or exchange purchased product?

A:Our return and exchange policy allows customers to return unused, unopened items within 30 days of delivery. Please contact our customer support for detailed instructions.

Q:Can I change or cancel my order?

A:If you need to change or cancel your order, please contact our customer support as soon as possible. However, once the order is processed and we have shipped the product, we cannot change or cancel the order.

Q: ls ordering online secure?
A:Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Q:How do I return a product?
A:We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@pansektoy.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Q:What is the entire logistics process?

A:

1. From our warehouse to the distribution center
2. Code scanning and distribution by the staff of the distribution center
3. Customs clearance
4. Go to the airport and wait for air transportation
5. Air transportation to the your country
6. Customs Clearance
7. Local courier companies delivers to you (For example, the United States is USPS)